I'm writing this from a friend's WINDOWS machine . . . .
For the last 10 days I've been WITHOUT internet service. Once again I can not dial into the Savannah CenTel servier, yet I can dial into other locl ISP's and connect (at least the modems do).
After raising a big #$%^&$%^# stink with Corporate, they dispatched a tech, who found NOTHING wrong with the phone lines, and blamed LINUX for not working. Even after I showed him exactly what was going on.
My next goal is to file a formal complaint with the PSC and the MO AG and maybe they'll take my complaints seriously.
Their standard cop-out is: WE DON'T SUPPORT LINUX Then they stop thinking. Yet it has worked just fine with Linux -- it is an intermittent and they have NO interest in finding out WHY.
I've heard from just about everyone that CenturyTel has rotten "customer service" -- and I have to concur.
Sorry about the rant, but I think CenTel doesn't deserve the business it has from its captive customers (ex GTE customers).
Gary Hildebrand St. Joseph, MO
I actually have had similar problems with Road Runner. They act as if they are forbidden by contractual obligations to support Linux.
I used to have to go through a lot of crap to disconnect my home network and connect just the windoze machine to type in one or two commands. Once I figured out what the equivalent Linux commands are, I just enter those instead. Once we get past this part of the support script, they know the problem is theirs and they fix the problem.
Keep an old winblows machine around for just these situations. When it doesn't connect, you can (with a slightly taunting sneer in your voice) point out that the problem IS on their end and you would be very pleased if they could fix it ASAP!
Dealing with other peoples stupidity is never fun, but that is part of the price we pay to have better software on our machines.
ghildebrand@centurytel.net wrote:
I'm writing this from a friend's WINDOWS machine . . . .
For the last 10 days I've been WITHOUT internet service. Once again I can not dial into the Savannah CenTel servier, yet I can dial into other locl ISP's and connect (at least the modems do).
After raising a big #$%^&$%^# stink with Corporate, they dispatched a tech, who found NOTHING wrong with the phone lines, and blamed LINUX for not working. Even after I showed him exactly what was going on.
My next goal is to file a formal complaint with the PSC and the MO AG and maybe they'll take my complaints seriously.
Their standard cop-out is: WE DON'T SUPPORT LINUX Then they stop thinking. Yet it has worked just fine with Linux -- it is an intermittent and they have NO interest in finding out WHY.
I've heard from just about everyone that CenturyTel has rotten "customer service" -- and I have to concur.
Sorry about the rant, but I think CenTel doesn't deserve the business it has from its captive customers (ex GTE customers).
Gary Hildebrand St. Joseph, MO _______________________________________________ Kclug mailing list Kclug@kclug.org http://kclug.org/mailman/listinfo/kclug
On 6/28/05, Zscoundrel Zscoundrel@kc.rr.com wrote:
I actually have had similar problems with Road Runner. They act as if they are forbidden by contractual obligations to support Linux.
I used to have to go through a lot of crap to disconnect my home network and connect just the windoze machine to type in one or two commands. Once I figured out what the equivalent Linux commands are, I just enter those instead. Once we get past this part of the support script, they know the problem is theirs and they fix the problem.
We used to have lots of problems maybe not totally rr's fault. If it wasn't that the connection just dropped and or the cable modem needed to be power cycled, other then that fixed most of our problems. We also would find out someone in our house was upload and stealing all the bandwidth =\ or once we even found someone had a virus and was uploading like crazy it was when we had a lan party with about 15 ppl at are house. We did have to have a tech come out once, and I was the only person home, and all I had was my linux box, all I did was restart the nic process (/etc/init.d/net.eth0 in gentoo) and bam internet was working. We even had a line cut by Everest... right after the techs left so we had to wait another couple hours til they fixed it.
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djgoku -
ghildebrand＠centurytel.net -
Zscoundrel