Give them the pacifier...and then that evening, go post to http://notalwaysright.com ;-)
Kendric Beachey
On Mon, Jun 8, 2009 at 11:14 PM, Jon Pruente jdpruente@gmail.com wrote:
That's why I posted "needs to be taken care of" not "kicked out in a huff" ;) Being taken care of doesn't always mean giving them what they say they want though.
Jon.
On Mon, Jun 8, 2009 at 11:10 PM, Christofer C. Bell < christofer.c.bell@gmail.com> wrote:
Yes, that's very true. However, the issue is that, in general, every P.O.'d customer tells 10 of his or her friends about their negative experience, and that word of mouth keeps people away from your business.
How many people, on average, does a satisfied customer tell about their experiences with you?
So even if the customer is absolutely in the wrong, it's sometimes less expensive to just give them the pacifier they're looking for.
-- Chris
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