If there's anything I've learned, the customer is NOT always right. Quite often they are lying, cheating, stealin' low-lifes that need to be taken care of before they cause a scene. A clerk or associate can't please everyone because some people aren't there to get thigns set right, they are there to take advange of the situation.
Jon.
On Mon, Jun 8, 2009 at 9:52 PM, bewkard@gmail.com wrote:
Bunny?! Where do I get my bunny? It had better be free to make up for the rotten experience that I had with product X!! I mean I pay my bill on time for services rendered each month, I think I deserve a freebie this month. And that bunny better be fire proof!
-- Rants of a retail lackie
I agree with Chris. However, it can be really challenging when the customer shoots down your solutions for nitpicky issues. Sent from my BlackBerry
-----Original Message----- From: "Christofer C. Bell" christofer.c.bell@gmail.com
Date: Mon, 8 Jun 2009 16:12:10 To: Kclugkclug@kclug.org Subject: Re: "How do you deal with difficult people?"
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