Dell Linux Engineering

[D. Hageman]

I see what you are saying now.

Let me play Devil's advocate.

In this sue happy country, would you immediately admit fault in a 
situation like this?  I am sure it is standard procedure to make claims 
that your product couldn't possibly do that.  I am sure IBM would react 
the same way.

In general, in  tech support issues they are very good.  I can't tell you 
how many times I have used my next-day on-site warranty.  You call them up, 
say "Hey, I am a computer guy ... I just got down running all your 
diagnostics, this is the results.  Give me XXXX".  It usually takes them 
longer to setup the repair ticket then for me to get what I want.

My laptop is my #1 most important piece of computing hardware.  I can't 
take time to send it in and wait in some queue for repairs.  Worse ... I 
can't risk having it damaged (or cost me more money) in shipping it back 
and forth.



On Tue, 7 Dec 2004, Brian Densmore wrote:

> I have no issue with Dell laptops. I have an
> IBM laptop. But see the TV-OUT thread
> ( http://kclug.org/pipermail/kclug/2004-December/024710.html )
> for why I said what I said about Dell. It was partly
> tongue-in-cheek, but it sounds like they aren't
> very good in the support department. Something that
> isn't important until you need it. I like to test
> out the support lines for a company before
> I buy something from them, that way I know what to
> expect should I ever need help with their product.
> On a purchase such as a laptop, good support would
> be #1 in my requirements for a purchase.
>
>> -----Original Message-----
>> From: D. Hageman
>>
>> What in particular is your issue with them and with what models?
>>
>> I have had several different models of Dell laptops as well
>> as several
>> people that I can mention that you would probably recognize.
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//========================================================\\
||  D. Hageman                    <dhageman at dracken.com>  ||
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