Kclug Digest, Vol 39, Issue 9

[Jonathan Hutchins]

On Tue, October 9, 2007 16:43, David Nicol wrote:

> Ah yes.  But walking an illiterate through a GUI over the telephone is
> easier than walking the same illiterate through a CLI.  There were people
> I remember talking with when I worked at GW2K, the letters of the
> alphabet were not their friends.

Ah yes, phone support.

"Ok, now hit 'Enter'."

"Ok"  Clack.  Clackity clackity clackity clackityclack

"Wait, what did you just do?"