Sorta OT: FW: Feedback - Trouble Downloading/Installing (KMM72121892V85471L0KM)

[Paul Taylor]

I don't know whether to cry or laugh.

For those who don't want to read the whole message, I tried installing
Yahoo on SuSE and got an error. Yahoo! India customer care wrote me back
telling me how to install it on Windows.

-----Original Message-----
From: IN Messenger [mailto:in-messenger at yahoo-inc.com] 
Sent: Wednesday, September 10, 2003 4:20 AM
To: paul at kcnetcare.com
Subject: Re: Feedback - Trouble Downloading/Installing
(KMM72121892V85471L0KM)

Thank you for writing to Yahoo! India Customer Care.

It appears that another program that is running on your computer is 
getting in the way of the Yahoo! Messenger installation. To fix this 
problem, you'll need to turn off all of the other programs and then try 
installing the Yahoo! Messenger again.  You won't lose your friend list,
as that is stored on our servers.

Windows 95/98

1. Shutdown and restart your computer.
  
2. Press CTRL+ALT+DEL on your keyboard. This will bring up the Close 
Program window.

3. You will see a list of files/ programs. These are the programs 
running the background on your system, whether they show on your taskbar
or not. Explorer is the Windows 95 operating system.  Systray is the 
System tray / taskbar manager.  All other items on the list are outside 
programs which could be interfering with the Messenger installation.

4. One at a time, click each item in the list to highlight it and then 
click the End Task button. You will need to press CTRL+ALT+DEL each time
to bring up the Close Program window again. If at any time you get a 
message that a program is Not Responding, click End Task. (Note:  By 
clicking the End Task button, you are not removing or deleting any 
programs, just turning them off. They will all come back then next time 
you restart your machine.)

5. On rare occasions, End-Tasking on a program can cause the system to 
reboot. If you experience this, you will need to start from the 
beginning, but this time do not End Task that particular program.

6. Once you have the Close Program window clear except for Explorer and 
Systray (don't worry if you don't have Systray), click Cancel to close 
the Close Program window.

7. Try installing the Messenger again. You should not experience the 
same problem.

8. Once the Messenger is installed, restart your system.  All of your 
background applications will return to their original configurations.

Windows NT/2000

1. Shutdown and restart your computer. 
 
2. Press CTRL+ALT+DEL on your keyboard. This will bring up the Windows 
NT security window.  Click the Task Manager button and then click the 
Task Manager tab.

3. You will see a list of files/programs. These are the programs running
the background on your system, whether they show on your taskbar or not.
Any one of these programs could be causing a conflict with the Pager 
installation.

4. Click the top item on the list to highlight it. Then hold the Shift 
key down and click the last item on the list. This should highlight the 
whole list.

5. Click the End Task button. This will temporarily close all background
applications on your system.

6. Click the X in the upper right hand corner to close the Task Manager 
window.

7. Install the Yahoo! Messenger. The Installation should now proceed 
correctly.

8. Once you have Messenger installed, restart your system. All of your 
background applications will then return to their original settings.

If this method does not work for you, please include the error message 
itself (if any) and all details (copy and paste them into your email) 
when writing back.

Regards,

Yahoo! India Customer Care 

Original Message Follows:
------------------------
Yahoo! ID:  m5nut

Messenger Build: Don't know

Connect From: Home

Connection Speed: ISDN/Cable/DSL

Who is your ISP?  KCNET

OS:  Unix/Linux

Problem Type: Trouble Downloading/Installing

Type your feedback here:
 I follow your directions for installing Yahoo IM 
on SuSE (I'm using version 8.2). 
 
The command you give me is: 
 
linux:/tmp/downloads # rpm -i -nodeps 
ymessenger-0.99.19-1.i386.rpm 
-nodeps: unknown option 
 
I get an error telling me -nodeps is an unknown 
option. I try it without the -nodeps and get this 
message: 
linux:/tmp/downloads # rpm -i 
ymessenger-0.99.19-1.i386.rpm 
error: failed dependencies: 
        libcrypto.so.0 is needed by 
ymessenger-0.99.19-1 
 
Any help would be appreciated. 

While Viewing: http://help.yahoo.com/help/in/mesg/unix/unix-02.html

Yahoo ID: unknown : no amt link
Browser: Mozilla/5.0 (compatible; Konqueror/3.1; Linux)
REMOTE_ADDR: 209.240.101.125
REMOTE_HOST: unknown
Date Originated: Saturday August 23, 2003 - 12:31:13
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