Quoting "D. Hageman" <dhageman@dracken.com>:
I guess I will stand alone in my opinion that I have had really good luck with them.
I'll stand with you. I have two Dell laptops, one Inspiron 8100 that's going on it's fourth year with zero problems. I have added a second batter to it since the first one is pretty much burned out at this point. The second one is a Latitude (model number escapes me at the momment). It is nearly three years old and also has been problem free. Since I've never had problems with my two laptops, I can't speak to their service. However, we're a Dell shop where I work and we've had problems with other systems and the service has always been great. We generally buy the next business day support. -- Dave Hull http://insipid.com