CenturyTel -- anti Linux

[Zscoundrel]

I actually have had similar problems with Road Runner.  They act as if 
they are forbidden by contractual obligations to support Linux.

I used to have to go through a lot of crap to disconnect my home network 
and connect just the windoze machine to type in one or two commands.  
Once I figured out what the equivalent Linux commands are, I just enter 
those instead.  Once we get past this part of the support script, they 
know the problem is theirs and they fix the problem. 

Keep an old winblows machine around for just these situations.  When it 
doesn't connect, you can (with a slightly taunting sneer in your voice) 
point out that the problem IS on their end and you would be very pleased 
if they could fix it ASAP!

Dealing with other peoples stupidity is never fun, but that is part of 
the price we pay to have better software on our machines. 

ghildebrand at centurytel.net wrote:

>I'm writing this from a friend's WINDOWS machine . . . .
>
>For the last 10 days I've been WITHOUT internet service.  Once again I can not dial into the Savannah CenTel servier, yet I can dial into other locl ISP's and connect (at least the modems do).
>
>After raising a big #$%^&$%^# stink with Corporate, they dispatched a tech, who found NOTHING wrong with the phone lines, and blamed LINUX for not working.  Even after I showed him exactly what was going on.
>
>My next goal is to file a formal complaint with the PSC and the MO AG and maybe they'll take my complaints seriously.
>
>Their standard cop-out is:  WE DON'T SUPPORT LINUX
>Then they stop thinking.  Yet it has worked just fine with Linux -- it is an intermittent and they have NO interest in finding out WHY.
>
>I've heard from just about everyone that CenturyTel has rotten "customer service" -- and I have to concur.  
>
>Sorry about the rant, but I think CenTel doesn't deserve the business it has from its captive customers (ex GTE customers).  
>
>Gary Hildebrand
>St. Joseph, MO
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-- 
If you examine how Bill Gates funded research into solving the social issues he is concerned about in 2003, you would notice that he is 14 times more concerned about the global threat of Linux than he is about AIDS.