Dell Linux Engineering

[Tom Bruno]

>IBM has never had any product defects. All that talk about IBM 
>Deathstars and people sueing IBM to get replacement drives is 
>all Microsoft sponsored FUD. ;')
>
>[ my laptop doesn't apply, being the dinosaur that it is]
>
>  
>
I garantee this is not FUD,  I've had 7 that's right SEVEN deathstar 
74.6 gig drives, all which have been replaced withing 6 months of being 
replaced.

also,
  My laptop has had 4 that's right FOUR travelstar hard drives, 2 of 
which simply stopped powering up one day, the other 2 desided that they 
could no longer track their head position.

 What causes deathstar drives to die you might ask. Well, on my 7th 
drive i did some research and found this out.  In a fine print readme on 
Deskstar website, it says YOU MUST disable COMPAQ SMART support in your 
bios or risk drive failure.   This is a default option is set to enabled 
on most motherboards, and new pc's.

>>In general, in  tech support issues they are very good.  I 
>>can't tell you 
>>how many times I have used my next-day on-site warranty.  You 
>>call them up, 
>>    
>>
>Well that's both good and bad. Good that you get timely support.
>Bad that you *need* to use it frequently. Which would give me
>shudders to think what happens when the warranty runs out. 
>I guess then it's time to go out and get a new one. 
>  
>
Did you read my story?   http://www.livejournal.com/users/crweb

also, I have many more whore stories about my dell laptop.

>  
>
>>My laptop is my #1 most important piece of computing 
>>hardware.  I can't 
>>take time to send it in and wait in some queue for repairs.  
>>Worse ... I 
>>can't risk having it damaged (or cost me more money) in 
>>shipping it back 
>>and forth.
>>    
>>
>Exactly my point.
>
>Of course sometimes you think you had good tedch support, only to
>discover in the end it isn't that great. Take Subaru for example.
>They had great support and so did the dealership. That is until
>the engine blew 4 miles out of warranty. Then all of a sudden, since
>I didn't have every receipt for every oil change done on the car,
>it was somehow my fault, even though the current sticker showed less
>than a thousand miles since the last oil change. That's new engine
>at $5000 at 60,004 miles. Subaru paid $0, I paid $5000.
>_______________________
>
Dell is the absolute worst at this.