TV-OUT on laptop causes major damage, fire / shock

[Thomas Bruno]

I don't know yet,  i sent the details, and i got a automated message
saying "we are redoing our mail system to better serve you, normally it
would take a technician 6-12 hours to contact, but until we finish, it
very well could be up to 24 hours.

On Fri, 2004-12-03 at 16:32 -0600, Brian Densmore wrote:
> I say take the free laptop replacement and
> when it comes sell/trade it for something different.
> Or are they not really offering to replace it?
> 
> 
> 
> > -----Original Message-----
> > From: Thomas Bruno 
> > 
> > I got the following e-mail reply from dell:
> > 
> > 
> > -----CUT---------
> > 
> > Thank you for contacting Dell Technical Support.
> > 
> > Ronnie, if I have understood it correctly, you are concerned 
> > about the 
> > smoke coming from the Laptop while trying to connect TV 
> > through TV Out 
> > connector and also the RCA cable melted because of this.
> > 
> > I apologize and truly regret any inconvenience this matter may have 
> > caused.
> > 
> > Please provide the information requested below so I can setup the 
> > service to arrange for the system to be replaced.
> > 
> > 
> > -----CUT-----------
> > 
> > This proves dell e-mail techs can't read, i posted the same story to
> > them, word for word here, I never said the laptop smoked.  I 
> > said the TV
> > caught on fire. and the wire melted
> > 
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