Comcast question [OT]

[bkelsay at comcast.net]

I know this message is a little late but I'm WAAAY behind on mail.  I had
some similar problems w/ Comcast during the changeover.  I did install and
run their stupid software and then uninstalled it.  Basically they run you
thru self-provisioning via this program by Broad Jump.  I read some about it
before I installed on one Windows machine.  Provisioning sets up your
account and basically activates it.  It creates an email account with your
user id and does a number of other things.  Probably not too harmful.
Brian Kelsay

P.S. You will need the DNS numbers for your Linux PCs most likely.  Here
they are: 66.45.25.72  and 66.45.25.71 also 38.8.50.2 and 38.8.48.2 seem to
work for emergency purposes, but are slow.

----- Original Message -----
From: "Gene Dascher" <gedascher at multiservice.com>
To: "Kclug" <kclug at kclug.org>
Sent: Tuesday, February 26, 2002 10:07 AM
Subject: Comcast question [OT]

> Are there any other Comcast broadband users who can't login to the
> Comcast.net site?  I go to www.comcast.net/ and enter my login and
password,
> but it always returns me to the same screen.  If I try to access "Member
> Services" or "Email", it tells me "You have to be logged in to acccess
...".
> I know that I am entering the correct login info, because if I enter the
> wrong password, it takes me to a "You have entered incorrect information"
> page and has me try again.  The same thing happens with EVERY browser that
I
> use (IE, Netscape 6, Netscape 4.79).
>
> I was able to successfully reach the member services page ONE TIME a
couple
> of weeks ago to add an email account for my wife, but have not been able
to
> get in since.  I am not having any problems getting email from any of the
> comcast.net email accounts.  The only thing I haven't done is to Download
> their little program like they tell you to do, but I'm not sure how much
> difference that should make.  I thought that we were supposed to be able
to
> access our email, etc via browser, from ANY computer on the net, not just
> the one where we downloaded their software.  I am going to call their tech
> support AGAIN today and see if they are having problems.
>
> I just wanted to see if I am the only one on the list who is having this
> problem.
>
> Thanks,
> Gene