DSL providers?

[Tia Haenni]

I totally agree!! I have Road Runner and have been very pleased. I work from
home and wanted to go with DSL, but it wasn't available yet in my area. My
boss has SWB DSL and his speed and reliability are far below mine. Besides,
no DSL company I ever talked to could beat RR's free install, no extra
equipment other than a NIC, and no contracts for $40 a month.

-----Original Message-----
From: Jonathan Hutchins, Rune Webmaster [mailto:hutchins at therune.com]
Sent: Thursday, May 24, 2001 3:16 PM
To: kclug at kclug.org
Cc: a_gottipati at yahoo.com
Subject: Re: DSL providers?

So how come you want to switch away from cable?  I presume you have
TimeWarner/AmericanCablevision/RoadRunner if you're in a KC group.  Most of
the people I know haven't had any trouble with their connection.  Mine's
been rock solid for over a year.

RR has had horrible problems with their Mail servers, but so has SWB.
There's a lot of complaining about the newsservers, but then there always
is, UsenetNews isn't a stable, reliable system no matter who's linking you
to it.

Sprint's alleged ION service runs over SWB copper, and has to be switched
out of an SWB station at some point.  There are rumors that this traffic
gets the lowest priority service from (competing) SWB support, but of course
that would never happen.  Last I heard ION was a great deal if you do lots
of long-distance, need a second phone line and lots of "services" on the
phones, and oh yeah, you did have a computer that the kids use sometimes.  I
have Sprint for long distance and the main reason I don't bother to get
something better is the nightmare of dealing with their Customer Service to
cancle it!  And do you remember any positive experience dealing with SWB's
Customer Service?

American Cablevision used to be just as bad, but the new TWC/RR national
call center seems to be a much more professional operation.  I've worked
with them a couple of times to get a user's connection problems solved - it
wasn't their fault, the user had deleted all of the files in their Windows98
root directory.

Whatever your problem with Cable, you'll pay more for less bandwidth going
to DSL.  You'll also probably have to deal with PPPoE instead of TCP/IP.