Well, I think I started that email before I got any caffeine in my system. Come to think of it, I haven't had any yet today. Maybe that is my problem. I was just emphasizing the point about them being willing to do whatever it takes to get that last dollar from the customer. You gotta hand it to em. They could sell ice to Eskimos and not guarantee that it'll be froze when it arrives. A recent study I read about indicates that it is very difficult to read a person's emotional state via email or IM communication. That is why smilies and words in quotes are so helpful. We don't have the visual cues to tell us when people are joking or mad. I added the typical geek rant mode indicator, but could have easily added a tongue in cheek, gagging or some other face I was making at the time. I got in a hurry at the end however as the phone started to ring and I needed to get some real work done. Most of the time I'm ranting, I'm also laughing at the silliness of it all.

-----Original Message----- From: On Behalf Of Leo Mauler Sent: Thursday, March 02, 2006 11:41 AM

Ahhh, this kind of response is why I keep coming back here.