That&#39;s why I posted &quot;needs to be taken care of&quot; not &quot;kicked out in a huff&quot; ;) Being taken care of doesn&#39;t always mean giving them what they say they want though.<br><br>Jon.<br><br><div class="gmail_quote">
On Mon, Jun 8, 2009 at 11:10 PM, Christofer C. Bell <span dir="ltr">&lt;<a href="mailto:christofer.c.bell@gmail.com">christofer.c.bell@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div class="gmail_quote"><div>Yes, that&#39;s very true.  However, the issue is that, in general, every P.O.&#39;d customer tells 10 of his or her friends about their negative experience, and that word of mouth keeps people away from your business.</div>

<div><br></div><div>How many people, on average, does a satisfied customer tell about their experiences with you?</div><div><br></div><div>1.</div><div><br></div><div>So even if the customer is absolutely in the wrong, it&#39;s sometimes less expensive to just give them the pacifier they&#39;re looking for. </div>

</div><br><font color="#888888">-- <br>Chris<br><br><br><br>
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