Message-ID: <3CE3CE0E.3030405@home.aafp.org> Date: Thu, 16 May 2002 10:10:33 -0500 From: "I am Spartacus" <spartacus@home.aafp.org> Subject: Re: Tickte System [OT]
There is a ticket-tracking system called "RT" which we use at the office
for our programming team. It is all Unix/Linux-based, written in PHP
and uses a web interface and/or e-mail for managing tickets. There are
multiple levels of permissions, reminders, etc. It does everything we
need, but I don't know if it is capable of handling billing. Certainly
worth checking out. Go to http://www.fsck.com and click on "RT".
Shannon Merritt
David Holland wrote:
> I work for a small computer company where most of the ticket
> tracking and work orders are done on paper. Unfortunately, I am very
> unorganized and would love to automate as much as I can. I want to
> be able to open a ticket, do the job, enter a description of the work
> done then print the work order for billing. It would also be nice to
> have it remind me via e-mail about incomplete tickets. I have Outlook
> and Evolution available to me but there doesn't seem to be any way to
> track tickets using them.
>
> Does anyone here have any suggestions on software that can do this?
> Preferably, something that doesn't cost $35,000.
>
>
>
> Thanks,
>
> David
>
>
>