<br><br><div><span class="gmail_quote">On 7/5/07, <b class="gmail_sendername">Kelsay, Brian - Kansas City, MO</b> <<a href="mailto:brian.kelsay@kcc.usda.gov">brian.kelsay@kcc.usda.gov</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span>Now that I wake up and think about it, you work from
home, so both your lines are in the same place. For most of us, this is
not true, but I see where you are coming from.</span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span></span></font></div></div></blockquote></div><br>But my work uses my home Internet connection and a Sonicwall to establish a VPN between my office and the corporate network, so that doesn't help either.
<br><br>I know how to connect to my firewall and get the status on the connection to the cable 'modem'. I know how to power-cycle my equipment, and if that doesn't work, I go in the other room and check the TV to see if the cable is good. If it isn't, I call Time-Warner, and if there's a long estimated wait time, I assume it's a wide area problem they already know about.
<br><br>The problem is fundamentally no different from calling AT&T to tell them you have a problem with your phone service. That's not going to be from the line having trouble. I have 3 land lines here, (two paid for by the company) plus cell service on the Sprint network if none of those are good.
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