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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=242565013-05072007>Except in my experience, they want you to power cycle
and look for lights while you are on the phone and while they watch. I
don't want to wait til I get to work to chat with them about my home Internet
problem. Made me sort of cross over to thinking of what you
would do if your only phone line was Skype or Vonage and your Internet goes
down. I doubt this is the case in very many situations, but surely someone
has this setup and no cell or home phone. Talk about a
Catch-22.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=242565013-05072007></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=242565013-05072007>Now that I wake up and think about it, you work from
home, so both your lines are in the same place. For most of us, this is
not true, but I see where you are coming from.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=242565013-05072007></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=242565013-05072007>Briand</SPAN></FONT></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> Monty J. Harder <BR><B>Sent:</B> Thursday,
July 05, 2007 8:38 AM<BR><BR></FONT><BR></DIV>
<DIV></DIV>Consider the scenario of your home Internet connection being down,
but your work connection remains functional. You use the latter to
converse with the helpful tech support people about your home problem (Yes, I
rebooted. Yes, I checked the cables. Yes, the cable modem is
plugged into the power...Oh, there's a problem in my neighborhood, and you
expect it fixed today? Thanks!). <BR><BR>
<DIV><SPAN class=gmail_quote>On 7/5/07, <B class=gmail_sendername>Kelsay, Brian
- Kansas City, MO</B> wrote:</SPAN>
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<DIV dir=ltr align=left><SPAN><FONT face=Arial><FONT color=#0000ff><FONT
size=2>Exactly. When mine is down, it is all the way down.<SPAN
class=242565013-05072007> </SPAN></FONT></FONT></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial><FONT color=#0000ff><FONT
size=2><SPAN
class=242565013-05072007></SPAN></FONT></FONT></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial><FONT color=#0000ff><FONT
size=2><SPAN class=242565013-05072007>BillyCrook
wrote: </SPAN></FONT></FONT></FONT></SPAN></DIV><SPAN class=q>
Indeed, the far more perplexing oversight is how Time Warner thought it would
be a bright idea to offer support for your Internet connection, OVER THE
INTERNET. </SPAN></DIV><BR></BLOCKQUOTE></DIV><BR></BODY></HTML>