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<TITLE>RE: anybody using SBC Yahoo DSL?</TITLE>
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<P><FONT SIZE=2>I've had Business Class (1.5Mb/386Kbs, 5 static ip) SBC DSL since they introduced it. I had SBC ISDN before that. I moved house about a year ago, and was forced to change ips. All I ever wanted was a few static ips, so I've never used their email, etc.</FONT></P>
<P><FONT SIZE=2>My comments are inline below...</FONT>
</P>
<P><FONT SIZE=2>Brian Kelsay wrote:</FONT>
<BR><FONT SIZE=2>> </FONT>
<BR><FONT SIZE=2>> Current pricing is $26.95/month (1.5Mbps down) for a one yr</FONT>
<BR><FONT SIZE=2>> commitment with free hardware and self-install. The higher</FONT>
<BR><FONT SIZE=2>> speed (3Mbps down) is avail. for $36.95/month and same free</FONT>
<BR><FONT SIZE=2>> hardware and install.</FONT>
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<P><FONT SIZE=2>$27/m is the price for 384Kbps-1.5Mbps/128Kbps (down/up) w/ 1 dynamic ip.</FONT>
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<P><FONT SIZE=2>$37/m is same but gaurrauntees 1.5-3.0Mbps/384Kbps (down/up).</FONT>
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<P><FONT SIZE=2>> If you have this service and use Linux, did you have to hook</FONT>
<BR><FONT SIZE=2>> up a Windows PC for the initial install and then move the NIC</FONT>
<BR><FONT SIZE=2>> used for the install to your Linux box or Linux based firewall?</FONT>
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<P><FONT SIZE=2>I've never had to use windows. They've never made a deal of it either. My service is the Express-S 384Kbps-1.5Mbps/128Kbps (d/u) w/ 5 static ips. I don't know how the dynamic ip service is configured, but I've never had to move a nic (nothing tied to the nic's mac address).</FONT></P>
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<P><FONT SIZE=2>> Do they use PPPoE?</FONT>
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<P><FONT SIZE=2>I've never needed to configure it.</FONT>
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<P><FONT SIZE=2>> How is their customer service if you are competent with PCs</FONT>
<BR><FONT SIZE=2>> and networks?</FONT>
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<P><FONT SIZE=2>It is all about getting past the first 2 tiers. Ask to speak with a manager as soon as diplomatically possible. I have an ancient DSL terminal adapter... It pretty much assures that I get passed up quickly, because none of the lower tiers know how to deal with it.</FONT></P>
<P><FONT SIZE=2>The initial two tiers' support is about on par with Telektronics. It sucks. I wouldn't trust them to do even the simplist things. When I got DSL installed at the old house, they entered me in the system twice, double billed me, and when I told them which account wasn't active or in use, they cut off the live one.</FONT></P>
<P><FONT SIZE=2>In fact pretty much every time I've had to deal with customer support has been a nightmare. Murphy's law applies. Keep notes of everything they say they've done or will do. Keep names, note down times of phone calls, tracking numbers everything. You'll need it.</FONT></P>
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<P><FONT SIZE=2>> Do they try to give you the run-around and have you do</FONT>
<BR><FONT SIZE=2>> stupid things in their support script books or do they</FONT>
<BR><FONT SIZE=2>> listen to you when you tell them you have already tried</FONT>
<BR><FONT SIZE=2>> all that?</FONT>
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<P><FONT SIZE=2>Not so much. What they do do, is make you wait forever and drop calls. Getting past the initial two tiers is the key to solving any real problem. And you won't be calling them unless its a real problem anyway.</FONT></P>
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<P><FONT SIZE=2>> Have you had any problems with the service being down </FONT>
<BR><FONT SIZE=2>> frequently like some users here that have RR have</FONT>
<BR><FONT SIZE=2>> experienced? </FONT>
</P>
<P><FONT SIZE=2>The one good thing I can say about SBC is that I haven't had to call customer support much.</FONT>
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<P><FONT SIZE=2>5 years ago, or whenever they intially offered DSL... they did have problems. I used to keep a log of downtime. Now a'day's it's pretty good.</FONT></P>
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<P><FONT SIZE=2>> have you had trouble with email being down? </FONT>
</P>
<P><FONT SIZE=2>never used it. I've always done my own.</FONT>
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<P><FONT SIZE=2>> If I get this DSL connection I intend to try to have my own</FONT>
<BR><FONT SIZE=2>> mailserver, but the family will probably be on the </FONT>
<BR><FONT SIZE=2>> ISP mailserver.</FONT>
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<P><FONT SIZE=2>You're going to do that on a dynamic IP?</FONT>
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<P><FONT SIZE=2>Do you (or anyone else for that matter) have experience with DynamicDNS and/or other providers of dynamic dns resolution services?</FONT></P>
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<P><FONT SIZE=2>> Any trouble running a home webserver, mailserver and using ssh</FONT>
<BR><FONT SIZE=2>> into said servers? </FONT>
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<P><FONT SIZE=2>no problems. no complaints.</FONT>
</P>
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<P><FONT SIZE=2>> Any blocked ports by default?</FONT>
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<P><FONT SIZE=2>no problems. no complaints.</FONT>
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<P><FONT SIZE=2>--</FONT>
<BR><FONT SIZE=2>Garrett Goebel</FONT>
<BR><FONT SIZE=2>IS Development Specialist</FONT>
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<P><FONT SIZE=2>ScriptPro Direct: 913.403.5261</FONT>
<BR><FONT SIZE=2>5828 Reeds Road Main: 913.384.1008</FONT>
<BR><FONT SIZE=2>Mission, KS 66202 Fax: 913.384.2180</FONT>
<BR><FONT SIZE=2>www.scriptpro.com garrett@scriptpro.com</FONT>
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